Strategic Digital Campaign Operations Manager

Zenith; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

Zenith is seeking a Digital Operations Account Manager to optimise cross-channel campaign delivery for a Global Retail Client. You’ll join Zenith’s Central Digital Activation team, connecting people, processes and technology to run complex campaigns smoothly.

You’ll improve collaboration, campaign quality and scalable ways of working, solving operational challenges and turning ideas into client-ready results.

Qualifications

• Experience in digital media, campaign operations or account management within an agency or digital marketing environment.
• Good understanding of digital activation processes across paid media channels.
• Ability to organise workflows, manage projects and balance multiple priorities.
• Familiarity with campaign measurement, reporting approaches and performance metrics.
• Clear, collaborative communication and ability to build relationships with stakeholders.
• Interest in automation, AI and workflow technology to improve delivery.

Responsibilities

• Own day-to-day digital campaign operations from briefing to reporting.
• Improve workflows, governance standards and consistency across teams and markets.
• Coordinate delivery across Social, Programmatic, SEO, Search, Analytics, TAAG and Omnichannel Planning.
• Partner with activation, analytics and planning to embed insights and manage risks and dependencies.
• Support campaign reporting, financial management, measurement and performance tracking.
• Identify opportunities to use automation, AI and ops tech to improve efficiency and performance.
• Build trusted relationships with clients, markets and internal teams with clear updates and practical recommendations.

Skills

Digital media

Campaign operations

Account management

Workflow organisation

Stakeholder collaboration

Job description

Zenith is seeking a Digital Operations Account Manager to optimise cross-channel campaign delivery for a Global Retail Client. You’ll join Zenith’s Central Digital Activation team, connecting people, processes and technology to run complex campaigns smoothly.

You’ll improve collaboration, campaign quality and scalable ways of working, solving operational challenges and turning ideas into client-ready results.