Strategic Delivery Lead, Central Operations

BW Career Site 1; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive discretionary annual bonus

Life assurance 4x salary

Income protection 75% for up to 5 yrs

Private medical insurance

Generous pension scheme: 5% employee +

10% employer contribution

25 days annual leave (27 after 5 years

Flexible benefits programme

Career development in a growing global

Job summary

Howden is seeking a proactive Central Operations professional to join our expanding benefits business. You will review delivery of services, host manager meetings, and create training for other operations teams, ensuring processes are efficient and aligned with business objectives.

You will support data capture and analysis for major change projects, engage with cross-functional teams, and contribute to strategic planning to scale transformation across the organisation.

Qualifications

• Advanced level skills in Microsoft Office 365 including Outlook, Word, Excel, PowerPoint and SharePoint.
• Experience with soft phones and internal messaging systems (MS Teams).
• Experience managing online portal platforms.
• Experience using database systems and customer service ticket requests systems.
• Experience in a similar role within professional services.
• Strong project coordination and management support skills.
• Strong people engagement and development mindset.
• Strong attention to detail and commercial awareness.
• Self-starter with excellent communication.

Responsibilities

• Review and audit delivery of Central Operations services, ensuring BAU activities are efficient and aligned with business area principles.
• Host regular Central Operations Team Manager meetings.
• Create and deliver training to other operations hub area teams on key systems and processes.
• Respond to/triage internal client requests with effective business solutions.
• Collaborate with peer management to align objectives and support development of Central Operations Business Services.
• Support data capture, cleansing and analysis for change projects.
• Assist strategic planning to scale transformation with evolving objectives.

Tools

Microsoft Office 365

Outlook

Word

Excel

PowerPoint

SharePoint

MS Teams

Online portals

Databases & ticketing systems

Job description

Howden is seeking a proactive Central Operations professional to join our expanding benefits business. You will review delivery of services, host manager meetings, and create training for other operations teams, ensuring processes are efficient and aligned with business objectives.

You will support data capture and analysis for major change projects, engage with cross-functional teams, and contribute to strategic planning to scale transformation across the organisation.