Core Business Delivery Manager

BW Career Site 1; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive discretionary annual bonus

Life assurance 4x salary

Income protection 75% for up to 5 yrs

Private medical insurance

Generous pension scheme: 5% employee +

10% employer contribution

25 days annual leave (27 after 5 years

Flexible benefits programme

Career development in a growing global

Job summary

Howden is seeking a proactive Central Operations professional to join our expanding benefits business. You will review delivery of services, host manager meetings, and create training for other operations teams, ensuring processes are efficient and aligned with business objectives.

You will support data capture and analysis for major change projects, engage with cross-functional teams, and contribute to strategic planning to scale transformation across the organisation.

Qualifications

• Advanced level skills in Microsoft Office 365 including Outlook, Word, Excel, PowerPoint and SharePoint.
• Experience with soft phones and internal messaging systems (MS Teams).
• Experience managing online portal platforms.
• Experience using database systems and customer service ticket requests systems.
• Experience in a similar role within professional services.
• Strong project coordination and management support skills.
• Strong people engagement and development mindset.
• Strong attention to detail and commercial awareness.
• Self-starter with excellent communication.

Responsibilities

• Review and audit delivery of Central Operations services, ensuring BAU activities are efficient and aligned with business area principles.
• Host regular Central Operations Team Manager meetings.
• Create and deliver training to other operations hub area teams on key systems and processes.
• Respond to/triage internal client requests with effective business solutions.
• Collaborate with peer management to align objectives and support development of Central Operations Business Services.
• Support data capture, cleansing and analysis for change projects.
• Assist strategic planning to scale transformation with evolving objectives.

Tools

Microsoft Office 365

Outlook

Word

Excel

PowerPoint

SharePoint

MS Teams

Online portals

Databases & ticketing systems

Job description

Join us at a genuinely exciting moment for Central Operations. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

Responsibilities

• Review and auditing the delivery of the Central Operations services ensuring business as usual activities are carried out efficiently and aligned to the principles of business area
• Host regular Central Operations Team Manager meetings
• Creating and delivering training to other operations hub area teams on key systems and processes
• Business solutioning and responding to/triaging internal client requests
• Work in partnership with peer management role/s to align common objectives and goals and support the future development of the Central Operations Business Services
• Working with Core Business Services Manager to support data capture, cleansing, and analysis for key or significant change projects
• To support strategic planning for our evolving needs, ensuring transformation scales with objectives

We would love to hear from you if you have:

• Advanced level skills in Microsoft Office 365; Outlook, Word, Excel, PowerPoint, SharePoint
• Soft phone and internal messaging systems (e.g., MS Teams)
• Experience of managing online portal platforms
• Experience of using database systems and customer service ticket requests systems
• Experience working in a similar role in professional services
• Strong demonstrable project coordination and management support skills
• Strong people engagement skills with ability to positively influence, dedicated to the personal and professional development of others
• Strong demonstrable attention to detail and commercial awareness
• A self-starter with excellent communication

What's in it for you:

• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.

Accessibility

If you require reasonable adjustments or want more information on accessibility, please let us know

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We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to [e-mail]