Strategic Deal Desk Leader

DealHub Ltd; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Freshworks in London is seeking an experienced Deal Desk Strategy Manager to shape and accelerate major deals. You’ll partner with Account Executives and regional sales leaders to develop early deal strategy, navigate complex commercial decisions, and drive transactions from opportunity to close.

You’ll act as a trusted advisor to Sales, collaborate with Legal, Finance and Operations, and help remove friction that blocks great opportunities from closing.

Qualifications

• 7–10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function, including direct experience with enterprise or strategic-tier deals.
• Demonstrated ability to operate as a trusted advisor to Account Executives and RVPs — shaping deal strategy proactively, not just processing paperwork.
• Strong working knowledge of contract structuring, order forms, pricing and discounting frameworks, and standard commercial terms.
• Comfort partnering directly with Legal, Finance, and Sales Ops to resolve complex contract, pricing, or revenue recognition questions.
• Sound independent judgment for triaging deal complexity and knowing when to eliminate, delegate, or resolve personally.
• Excellent written and verbal communication skills, with experience speaking directly to customers on deal structure and terms.
• A track record of informally mentoring or supporting peers, and genuine interest in growing into a people leadership role.
• Ability to manage a high volume of concurrent deals under tight deadlines, particularly during month-end and quarter-end close.
• An analytical, process-oriented mindset — comfortable spotting patterns across deals and proposing scalable fixes.
• Flexibility to provide after-hours support during peak close windows as needed.

Responsibilities

• Run point on Deal Desk activities for the largest and most strategic transactions in your region, embedded directly with assigned AEs and RVPs.
• Proactively initiate deal strategy conversations with sellers before paperwork or approvals are required — not after.
• Document the sequence of events required to close each assigned deal, and drive the cadence needed to hit it.
• Establish a regular meeting cadence with account teams to drive deal velocity from inception to closure.
• Own deal strategy and structuring end-to-end, including all order form updates and documentation.
• Exercise judgment to triage deal complexity — resolving strategic, high-stakes deals personally while routing standardized work to our shared services Deal Desk team.
• Identify and secure all necessary internal approvals; own correspondence with Legal on contract terms and redlines, and partner with Finance, Sales Ops, and other cross-functional teams as needed on pricing, revenue recognition, and deal terms.
• Join customer calls as needed, speaking directly to deal structure and terms to accelerate turnaround time and remove friction to close.
• Serve as an escalation point for complex or stalled deals across the region, stepping in to unblock and drive resolution.
• Provide ongoing, proactive deal enablement for your regional account teams (not just reactive deal support).
• Act as a go-to resource and informal mentor for newer Deal Desk team members, sharing deal strategy best practices and coaching on deal structuring.
• Identify recurring friction points across deals and recommend process, template, or workflow improvements to Deal Desk leadership.
• Support quarter-end and month-end close crunch periods, including flexibility for after-hours support during peak close windows.
• Contribute directly to team targets across deal cycle time, approval turnaround, accuracy, escalation rate, and Sales satisfaction.

Skills

Deal Desk

Sales Operations

Contract knowledge

Communication skills

Mentoring

Analytical mindset

Time management

Cross-functional collaboration

Tools

Excel

CRM systems

Job description

Freshworks in London is seeking an experienced Deal Desk Strategy Manager to shape and accelerate major deals. You’ll partner with Account Executives and regional sales leaders to develop early deal strategy, navigate complex commercial decisions, and drive transactions from opportunity to close.

You’ll act as a trusted advisor to Sales, collaborate with Legal, Finance and Operations, and help remove friction that blocks great opportunities from closing.