Strategic Enterprise Account Growth Leader

Freshworks; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Freshworks in the UKI region is seeking an experienced Enterprise Account Manager to drive sales into existing paying accounts. You will collaborate with cross-functional teams to manage the full sales cycle, advocate Freshworks product lines, and expand revenue through renewals, upsells, and cross-sell opportunities.

You will engage C-level stakeholders, build long-term relationships, and help customers achieve measurable business impact with CX, CRM and ITSM solutions.

Qualifications

• 7+ years in direct/field SaaS sales (B2B).
• Experience selling CX, CRM or ITSM products is a strong advantage.
• Proven ability to grow a book of business and close large deals.

Responsibilities

• Drive sales in a defined set of paying accounts to meet or exceed revenue targets in the UKI Market.
• Develop and execute a strategic plan that leads to robust sales pipeline and opportunities in existing accounts.
• Manage multiple accounts concurrently and strategically.
• Manage the renewal process end-to-end.
• Partner with Customer Success to reduce churn and increase retention.
• Provide regular reporting of pipeline and forecasts.
• Articulate compelling value to C-Level stakeholders and align with internal teams.
• Analyze sales data to evolve strategy and identify use cases for customers.
• Develop long-term strategic relationships to ensure high-quality service and satisfaction.
• Stay informed on competition and product strategies, participate in growth initiatives.

Job description

Freshworks in the UKI region is seeking an experienced Enterprise Account Manager to drive sales into existing paying accounts. You will collaborate with cross-functional teams to manage the full sales cycle, advocate Freshworks product lines, and expand revenue through renewals, upsells, and cross-sell opportunities.

You will engage C-level stakeholders, build long-term relationships, and help customers achieve measurable business impact with CX, CRM and ITSM solutions.