Strategic Customer Success Manager - Warehouse Data SaaS

Greenhouse Software, Inc.; Wallingford; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Income protection

Pension plan

Wellbeing program

25 days holiday

Meals onsite

Team events

Job summary

Dexory is seeking an experienced Customer Success Manager to ensure customers maximise value from DexoryView. You will onboard, drive adoption, and deliver measurable outcomes for a portfolio of UK and European clients, translating data insights into tangible business impact.

You’ll build trusted relationships with warehouse, operations and leadership teams; deliver training and workshops, define Success Plans with clear KPIs, monitor health signals, and collaborate with Sales, Product and

Qualifications

• Experience in a Customer Success, Solutions Engineer, or Commercial post-sales role in a SaaS or data-driven tech company.
• Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth.
• Excellent communication and presentation skills for technical and non-technical stakeholders.
• Comfort with data-driven insights to interpret warehouse or operational metrics.
• Experience delivering onboarding, training and customer-facing workshops, in person and virtually.

Responsibilities

• Lead customer onboarding as the primary contact for a smooth, value-driven implementation.
• Develop trusted relationships with key stakeholders, aligning platform capabilities with strategic goals.
• Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform.
• Create and manage Success Plans mapping business goals to platform usage with KPIs and milestones.
• Monitor account health through usage data and feedback to address risks and drive retention.
• Own renewals and upsell opportunities to expand usage and meet evolving needs.
• Collaborate with Sales, Product and Engineering to ensure the customer voice is heard and outcomes delivered.
• Gather and report customer feedback to shape product development and enablement strategies.

Skills

Customer Success

Relationship Mgmt

Communication

Data-driven insights

Onboarding

Travel willingness

Job description

Dexory is seeking an experienced Customer Success Manager to ensure customers maximise value from DexoryView. You will onboard, drive adoption, and deliver measurable outcomes for a portfolio of UK and European clients, translating data insights into tangible business impact.

You’ll build trusted relationships with warehouse, operations and leadership teams; deliver training and workshops, define Success Plans with clear KPIs, monitor health signals, and collaborate with Sales, Product and