Strategic Customer Success Manager - SaaS & Data

Dexory; Wallingford; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Private healthcare via Bupa

Life insurance

Income protection

Pension: employer 5% / employee 4%

Employee Assistance Programme

25 holidays per year

Meals onsite in Wallingford

Team events

Job summary

Dexory is hiring a Customer Success Manager in Wallingford to ensure customers maximize value from DexoryView. You will onboard, train, and guide clients, building strong relationships with stakeholders across operations and leadership teams.

You will interpret data-driven insights, drive renewals and expansions, and collaborate with Sales, Product, and Engineering to deliver outcomes. This role requires travel across the UK and Europe.

Qualifications

• Experience in a SaaS or data-driven technology company.
• Proven ability to drive renewals and long-term account growth.
• Excellent communication and stakeholder management across technical and non-technical audiences.

Responsibilities

• Lead customer onboarding as the primary contact for a smooth, value-driven implementation.
• Develop trusted relationships with key stakeholders and align DexoryView capabilities with their goals.
• Deliver customer training and workshops onsite and virtually.
• Create and manage Success Plans with KPIs and milestones.
• Monitor account health using usage data and feedback to address risks and drive retention.

Skills

Customer Success

Solutions Engineer

Commercial post-sales

Tools

Dashboards

Back-end systems

Job description

Dexory is hiring a Customer Success Manager in Wallingford to ensure customers maximize value from DexoryView. You will onboard, train, and guide clients, building strong relationships with stakeholders across operations and leadership teams.

You will interpret data-driven insights, drive renewals and expansions, and collaborate with Sales, Product, and Engineering to deliver outcomes. This role requires travel across the UK and Europe.