Partner Success & Growth Associate

Impact; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Flexible Working

Health and Wellness

RSUs

Coursera Access

Parental Leave

Tech Stipend

Job summary

impact.com is seeking an Associate Customer Success Manager to drive growth and retention for a portfolio of high-potential clients. You will act as a dedicated advocate and product expert, helping brands scale their partnership ecosystems and maximize platform adoption.

You will collaborate with cross-functional teams, provide training on ad tracking and reporting, and guide customers through complex configurations to ensure successful outcomes.

Qualifications

• 1+ years of experience in Affiliate, Partnerships, or Digital Marketing.
• 1+ years of experience in a client-facing role with a strong service-oriented approach.
• Strong communication skills and the ability to act as a trusted advocate for your customers.
• A passion for learning and a self-motivated drive to become a technical expert in SaaS tools.
• A collaborative mindset with the attention to detail required to juggle multiple accounts in a fast-paced environment.

Responsibilities

• Manage and grow a portfolio of small/medium customers to drive retention and platform adoption.
• Provide expert account operations support for select Enterprise customers.
• Deliver platform training and advise on ad tracking, reporting and finance configurations.
• Collaborate with cross-functional teams to deliver bespoke client solutions.
• Lead escalation by tracking issues and coordinating with internal teams.
• Act as a product champion by staying ahead of core functionality and marketing fundamentals.

Skills

Affiliate/Partnerships/Digital Market

Client-facing experience

Strong communication

Learning mindset

Collaborative mindset

Job description

impact.com is seeking an Associate Customer Success Manager to drive growth and retention for a portfolio of high-potential clients. You will act as a dedicated advocate and product expert, helping brands scale their partnership ecosystems and maximize platform adoption.

You will collaborate with cross-functional teams, provide training on ad tracking and reporting, and guide customers through complex configurations to ensure successful outcomes.