Strategic Customer Success Manager: Growth & Adoption

Monterosa; Greater London; On-site; GBP 52,000 - 75,000; Full time

Job summary

Monterosa, based in the UK, seeks a Customer Success professional to own a portfolio of customers, drive platform adoption, and partner with Account Management. You will analyze engagement data, prepare reviews, and advise on renewal opportunities to ensure long-term platform health.

You will collaborate with Product and Commercial teams, turning insights into strategic guidance for customers and helping drive expansion while maintaining excellent relationships.

Qualifications

• 3+ years in a Customer Success role, ideally in a tech or SaaS business.
• Experience owning renewal conversations, upsell opportunities, and account health tracking.
• Strong verbal and written communication, comfortable with senior stakeholders.
• Fast product uptake and ability to discuss value propositions with customers.
• Data-driven and able to translate engagement metrics into actionable advice.

Responsibilities

• Own the day-to-day relationships with a portfolio of customers.
• Lead regular business reviews (MBRs/QBRs) with customers.
• Drive platform adoption and share insights with customers.
• Collaborate with Account Management on renewals and expansions.
• Support renewal conversations and flag risks early to the team.
• Feed customer insight into Product and Commercial teams.

Skills

Customer Success

Account Management

Renewals

Upsell

Data analysis

CRM

Communication

Organisation

German/Spanish language (advantage)

Tools

Attio CRM

Fantenna reporting

Job description

Monterosa, based in the UK, seeks a Customer Success professional to own a portfolio of customers, drive platform adoption, and partner with Account Management. You will analyze engagement data, prepare reviews, and advise on renewal opportunities to ensure long-term platform health.

You will collaborate with Product and Commercial teams, turning insights into strategic guidance for customers and helping drive expansion while maintaining excellent relationships.