Senior Enterprise CSM | Drive ROI & Adoption

SyncScribes; United Kingdom; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

Private Health Insurance

Electric Vehicle Scheme

Lucrative Bonus Plan

Equity Program

Career Growth

Training

Job summary

Enable is seeking a Senior Customer Success Manager (Enterprise) to oversee the most strategic customers, ensuring value delivery and renewal success. You will partner with a Manager of Implementations to manage onboarding, feature adoption, and legacy retirement, while expanding relationships and driving revenue through the Revenue team.

In this role, you will guide Account plans, improve product adoption, and become a trusted rebate industry advisor for customers, sustaining long-term

Qualifications

• Minimum 6 years of Customer Success management experience in SaaS.
• Excellent ability to coordinate multiple senior stakeholders both internally and externally.
• Track record of high achievement in Customer Success roles with expansion/retention metrics.
• Natural rapport builder and effective communicator with C-level executives.
• Strong prioritization skills balancing internal projects and customer needs.
• Ability to collaborate with internal teams to drive customer value and internal parity.

Responsibilities

• Build long-lasting partnerships and act as trusted advisor to ensure retention and expansion.
• Present to stakeholders from end users to C-level executives.
• Serve as escalation point for risks and mitigation plans.
• Collaborate with Product, Sales and Support to align on customer needs and data trends.

Skills

CSM experience

SaaS

Stakeholder management

C-level communication

Account growth

Prioritization

Job description

Enable is seeking a Senior Customer Success Manager (Enterprise) to oversee the most strategic customers, ensuring value delivery and renewal success. You will partner with a Manager of Implementations to manage onboarding, feature adoption, and legacy retirement, while expanding relationships and driving revenue through the Revenue team.

In this role, you will guide Account plans, improve product adoption, and become a trusted rebate industry advisor for customers, sustaining long-term