Strategic Customer Success Manager Onboarding & Growth

SHI Corporation UK Limited; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

SHI UK is seeking a Customer Success Manager to onboard customers and guide them through their product lifecycle, ensuring retention and growth. You will act as a SME for specific platforms and collaborate with internal teams to align offerings with customer objectives.

You will analyze consumption data, conduct CSRs, build relationships with customers and partners, and support delivery of services across projects. Experience with Cisco products and renewal strategies is a plus.

Qualifications

• Demonstrated ability to onboard customers and drive retention and growth.
• Strong SME capability for platforms, tools, or services relevant to the role.
• Experience conducting Customer Success Reviews and interpreting usage data.
• Excellent relationship-building with customers and partners.
• Collaboration with sales and internal teams to align offerings.
• Ability to translate data into actionable customer insights.
• Wamiliarity with Cisco products and renewal programs is a plus.

Responsibilities

• Onboard customers and guide them through product/service lifecycle.
• Act as Subject Matter Expert for platforms and services.
• Plan and conduct Customer Success Reviews (CSRs) addressing usage and roadmaps.
• Interpret consumption reports and provide renewal insights.
• Build strong relationships with key customers and partners.
• Collaborate with sales to align offerings and drive co-selling.
• Support project teams to ensure successful delivery.

Skills

Organization

Self-Motivation

Communication

Time Management

Presenting

Impact and Influence

Analytical Thinking

Problem-Solving

Business Acumen

Emotional Intelligence

Results Orientation

Multi-Tasking

Education

Bachelor's Degree

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Microsoft Dynamics AX

Job description

SHI UK is seeking a Customer Success Manager to onboard customers and guide them through their product lifecycle, ensuring retention and growth. You will act as a SME for specific platforms and collaborate with internal teams to align offerings with customer objectives.

You will analyze consumption data, conduct CSRs, build relationships with customers and partners, and support delivery of services across projects. Experience with Cisco products and renewal strategies is a plus.