Strategic Customer Success Manager | Growth & Retention

Dennemeyer Group; Woking; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Dennemeyer Group is seeking a proactive Customer Success Manager to grow a client portfolio, support long-term satisfaction, and maximize value from our services in the UK and Luxembourg. You will guide clients from onboarding through ongoing service delivery and collaborate with internal teams to ensure a smooth experience.

You will strengthen relationships, identify opportunities for expansion, help reduce churn, and coordinate with sales and delivery teams across geographies to ensure

Qualifications

• Degree in Business Administration, Legal Studies, or equivalent experience.
• Experience in Customer Success, Account Management, or a similar client-facing role.
• Experience providing customer service support and resolving customer issues.
• Strong written and verbal communication skills in English and German.
• Excellent interpersonal skills and confidence working directly with clients.

Responsibilities

• Build strong relationships with customers and act as their trusted advisor.
• Improve the customer experience, encourage engagement, and support organic growth.
• Take ownership of customer issues and see them through to resolution.
• Support revenue growth by maintaining existing business and identifying new opportunities in collaboration with business development teams.
• Anticipate challenges, share best practice, and suggest ideas to improve the customer journey.
• Provide post-sale support and ensure a smooth transition from acquisition to ongoing account management.
• Stay up to date with industry developments and apply best practice where relevant.

Skills

Customer Success

Account Management

Client Communication

English

German

Interpersonal Skills

Problem Solving

Collaboration

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Dennemeyer Group is seeking a proactive Customer Success Manager to grow a client portfolio, support long-term satisfaction, and maximize value from our services in the UK and Luxembourg. You will guide clients from onboarding through ongoing service delivery and collaborate with internal teams to ensure a smooth experience.

You will strengthen relationships, identify opportunities for expansion, help reduce churn, and coordinate with sales and delivery teams across geographies to ensure