Customer Success Manager (m/f/d)

Dennemeyer Group; Woking; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Dennemeyer Group is seeking a proactive Customer Success Manager to grow a client portfolio, support long-term satisfaction, and maximize value from our services in the UK and Luxembourg. You will guide clients from onboarding through ongoing service delivery and collaborate with internal teams to ensure a smooth experience.

You will strengthen relationships, identify opportunities for expansion, help reduce churn, and coordinate with sales and delivery teams across geographies to ensure

Qualifications

• Degree in Business Administration, Legal Studies, or equivalent experience.
• Experience in Customer Success, Account Management, or a similar client-facing role.
• Experience providing customer service support and resolving customer issues.
• Strong written and verbal communication skills in English and German.
• Excellent interpersonal skills and confidence working directly with clients.

Responsibilities

• Build strong relationships with customers and act as their trusted advisor.
• Improve the customer experience, encourage engagement, and support organic growth.
• Take ownership of customer issues and see them through to resolution.
• Support revenue growth by maintaining existing business and identifying new opportunities in collaboration with business development teams.
• Anticipate challenges, share best practice, and suggest ideas to improve the customer journey.
• Provide post-sale support and ensure a smooth transition from acquisition to ongoing account management.
• Stay up to date with industry developments and apply best practice where relevant.

Skills

Customer Success

Account Management

Client Communication

English

German

Interpersonal Skills

Problem Solving

Collaboration

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Professional who works to grow a business and extend its reach in order to increase revenue. We are looking for an enthusiastic and proactive Customer Success Manager to join our team, based in the UK or Luxembourg. In this role, you will build and manage your own client portfolio, support long-term customer satisfaction, and help our customers get the best value from our services. You will work closely with clients and internal teams to strengthen relationships, support growth, and reduce customer churn. As a Customer Success Manager, you will act as a trusted advisor to your clients. You will support them from onboarding through to ongoing service delivery, helping to ensure a smooth experience and a high level of customer satisfaction. You will also identify opportunities to grow our relationships and work with the wider business to deliver excellent service.

Your Tasks

• Build strong relationships with customers and act as their trusted advisor.
• Improve the customer experience, encourage engagement, and support organic growth.
• Take ownership of customer issues and see them through to resolution.
• Support revenue growth by maintaining existing business and identifying new opportunities in collaboration with business development teams.
• Anticipate challenges, share best practice, and suggest ideas to improve the customer journey.
• Provide post-sale support and ensure a smooth transition from acquisition to ongoing account management.
• Stay up to date with industry developments and apply best practice where relevant.

Your Profile

• Degree in Business Administration, Legal Studies, or equivalent experience.
• Experience in Customer Success, Account Management, or a similar client-facing role.
• Experience providing customer service support and resolving customer issues.
• Strong written and verbal communication skills in English.
• Strong written and verbal communication skills in German.
• Excellent interpersonal skills and confidence working directly with clients.
• Strong problem-solving skills and the ability to manage several priorities at once.
• A self-motivated, goal-oriented approach.
• A collaborative mindset and the ability to work well across different departments.

Desirable Skills

• Awareness of the latest technology trends and applications in the IP industry.
• Familiarity with Salesforce.
• Experience in IP lifecycle management from a client perspective.
• Additional European language skills are a plus.

Requirements

• Experience as a business development manager, sales executive, or in a relevant role is essential
• Proven successful sales track record
• Fluent in English
• Understands the market and industry trends
• Effective communication and negotiation
• Experience in building strong relationships with clients

Desired

• Experience in customer support
• Familiarity with tools like Microsoft Office and CRM software (such as Salesforce)
• A bachelor’s degree in business administration, sales, or a relevant field (such as marketing)

Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

The Dennemeyer Group offers high-quality services for the protection and management of Intellectual Property rights and is committed to being the first-choice partner for customers globally. With more than 55 years of experience in the industry and 20+ offices worldwide, Dennemeyer manages nearly three million IP rights of around 8,000 customers. Organizations with even the largest, most diverse IP portfolios turn to the Dennemeyer Group for reliable protection, administration and management of their most valuable assets. In addition to a full spectrum of IP-related legal services, Dennemeyer offers IP strategy consulting, comprehensive IP management software, IP maintenance services and cutting-edge patent search and analysis tools.