Strategic Customer Success Lead | Security-Cleared

LA International; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

LA International is seeking a Customer Success Manager to own key customer accounts and lead a small Customer Success team in England. The role focuses on strategic relationships, service reviews, and driving improvements across delivery and commercial teams.

You will act as the primary contact for strategic customers, mentor the CS team, and collaborate to maximize customer value. UK Security Clearance eligibility is required.

Qualifications

• Experience in Customer Success, Service Delivery, Account Management, or Managed Services.
• Strong stakeholder management skills and confidence working with senior decision-makers.
• Experience handling customer escalations and driving positive outcomes.
• Good understanding of service management, SLAs, and customer governance.
• Eligibility for UK Security Clearance.

Responsibilities

• Acting as the main point of contact for strategic customers.
• Leading service reviews, governance meetings, and customer engagement activities.
• Supporting and mentoring the Customer Success team.
• Managing escalations and driving service improvements.
• Working closely with delivery, technical, and commercial teams to ensure customers get maximum value.
• Identifying opportunities to strengthen and grow customer relationships.

Skills

Customer Success

Service Delivery

Account Management

Managed Services

Stakeholder management

Job description

LA International is seeking a Customer Success Manager to own key customer accounts and lead a small Customer Success team in England. The role focuses on strategic relationships, service reviews, and driving improvements across delivery and commercial teams.

You will act as the primary contact for strategic customers, mentor the CS team, and collaborate to maximize customer value. UK Security Clearance eligibility is required.