Customer Success Manager

GCS Recruitment; Norton-Le-Moors; Híbrido; GBP 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Benefits package

Descripción de la vacante

GCS Recruitment is seeking an experienced Customer Success Manager - Team Leader to drive customer engagement across a portfolio of managed service accounts. Hybrid role in the UK, with a competitive salary and benefits.

You will lead a Customer Success team, mentor colleagues, chair service reviews, and ensure successful delivery of services. You will build strong client relationships, manage escalations, oversee SLAs and KPIs, and collaborate with technical, project, and commercial teams to

Formación

• Experience in Customer Success, Service Delivery, Account Management, or Client Relationship Management.
• Background in Managed Services, Cloud, Cyber Security, Infrastructure, or Technology.
• Strong stakeholder management and service governance experience.
• Knowledge of SLAs, KPIs, service reviews, and customer lifecycle management.
• Previous team leadership or mentoring experience desirable.
• ITIL Foundation or equivalent experience advantageous.

Responsabilidades

• Lead customer engagement across a portfolio of managed service accounts.
• Chair service reviews and manage escalations.
• Oversee SLAs and KPIs and ensure commitments are met.
• Collaborate with technical, project and commercial teams to drive satisfaction, retention and growth.

Conocimientos

Customer Success

Service Delivery

Account Management

Client Relationship Management

Educación

ITIL Foundation

Descripción del empleo

Customer Success Manager - Team Leader

Hybrid | UK
Competitive Salary + Benefits

We're looking for an experienced Customer Success Manager - Team Leader to lead customer engagement across a portfolio of managed service accounts while supporting and mentoring a Customer Success team.

You'll build strong client relationships, chair service reviews, manage escalations, oversee SLAs and KPIs, and work closely with technical, project, and commercial teams to drive customer satisfaction, retention, and growth.

Key Requirements:

• Experience in Customer Success, Service Delivery, Account Management, or Client Relationship Management
• Background in Managed Services, Cloud, Cyber Security, Infrastructure, or Technology
• Strong stakeholder management and service governance experience
• Knowledge of SLAs, KPIs, service reviews, and customer lifecycle management
• Previous team leadership or mentoring experience desirable
• ITIL Foundation or equivalent experience advantageous

This is an excellent opportunity to join a growing organisation delivering business-critical services within a dynamic technology environment.