Customer Success Team Leader - Cloud & Security

Securecloudplus; Stoke-on-Trent; On-site; GBP 42,000 - 55,000; Full time

Job summary

Securecloudplus is seeking a Customer Success Manager – Team Leader to be the primary customer-facing coordinator for assigned accounts, building trusted relationships and ensuring that services and communications stay aligned to agreed outcomes.

The role connects customers with Securecloudplus delivery, service, project, commercial and technical teams, providing clear ownership while keeping internal specialists accountable.

Qualifications

• Experience in a customer-facing role within managed services or complex environments.
• Proven ability to build relationships with operational, technical and senior stakeholders.
• Experience leading customer meetings, service reviews or governance forums and turning discussions into actions.
• Ability to coordinate activity across multiple internal teams without direct line management.

Responsibilities

• Serve as the primary customer contact, building trusted advisor relationships and advocating for customer needs.
• Conduct regular check-ins to understand goals, challenges and priorities; identify opportunities to add value.
• Review and improve customer service processes to boost efficiency and experience.
• Produce and deliver customer-facing reports and communications in line with business needs.
• Onboard new customers after contract acceptance and guide adoption of services.

Skills

Customer-facing role experience

Relationship management with senior/st

Leading governance forums

Cross-team coordination

Communication skills

ITIL knowledge

Education

Bachelor’s degree in business/related field

Master’s degree preferred

Tools

Jira

Power BI

Microsoft 365

Job description

Securecloudplus is seeking a Customer Success Manager – Team Leader to be the primary customer-facing coordinator for assigned accounts, building trusted relationships and ensuring that services and communications stay aligned to agreed outcomes.

The role connects customers with Securecloudplus delivery, service, project, commercial and technical teams, providing clear ownership while keeping internal specialists accountable.