Senior Enterprise CS Lead — Security & Growth (EMEA)

Corelight; Greater London; On-site; GBP 120,000 - 170,000; Full time

Job summary

Corelight is seeking a Lead Customer Success Manager across the EMEA region to own the CS strategy for strategic, complex customers. You will engage with security leaders, SOC teams, and CISOs to ensure measurable value and long-term retention.

You will translate customer security priorities into a concrete success plan, coordinating across Support, Sales, Product, and Engineering to deliver outcomes at scale and mentor teammates to raise CS standards.

Qualifications

• Experience in customer success for cybersecurity or complex B2B SaaS.
• 8+ years in customer-facing roles with enterprise customers.
• Strong executive presence with security leaders and CISOs.

Responsibilities

• Own post-sales strategy and CS plan for a portfolio across EMEA.
• Translate security priorities into a clear success strategy and coordinate resources.
• Lead Executive Business Reviews to demonstrate value and align on next steps.
• Mentor peers and improve CS programs and playbooks.
• Identify health, retention, and expansion opportunities early.

Skills

Strategic account management

Executive communication

Security operations knowledge

Cross-functional collaboration

Customer adoption & retention

Mentoring teammates

Business acumen

NDR/SIEM/EDR familiarity

Stakeholder management

Forecasting / risk management

Education

Bachelor’s Degree or MBA or advanced technical certifications

Tools

Salesforce

Gainsight

Totango

Jira

Job description

Corelight is seeking a Lead Customer Success Manager across the EMEA region to own the CS strategy for strategic, complex customers. You will engage with security leaders, SOC teams, and CISOs to ensure measurable value and long-term retention.

You will translate customer security priorities into a concrete success plan, coordinating across Support, Sales, Product, and Engineering to deliver outcomes at scale and mentor teammates to raise CS standards.