Strategic Customer Success Lead — Global Fulfilment Ops

THG Ingenuity; Manchester; Vor Ort; GBP 70.000 - 100.000; Vollzeit

Zusammenfassung

THG Ingenuity in Manchester is seeking a Senior Customer Success Manager - Operations to own a high-visibility client account across B2B/B2C fulfilment, NPI and commercial activity, coordinating client leadership with THG teams.

You will drive governance, reporting and escalations, translate client requirements into internal actions across warehouse operations, transport, IT/integrations, ISC and commercial, and partner with executives to deliver outcomes.

Qualifikationen

• Client-facing account management experience in 3PL or supply chain.
• Strong data and reporting capability.
• Working knowledge of EDI/integration concepts.
• Confident operating at executive level.
• Ability to influence internal teams across functions.

Aufgaben

• Act as primary THG point of contact for the client’s operational, logistics and programme teams.
• Run governance meetings, weekly check-ins and ad hoc syncs, translating requirements into internal actions.
• Own the governance calendar and daily reporting, including escalation management.
• Maintain fluency in EDI and integration concepts to triage issues with client teams.
• Lead delivery of account-specific projects across warehouse, transport, IT and ISC.

Kenntnisse

Client-facing management

Data & reporting

EDI/integration concepts

Executive communication

Jobbeschreibung

THG Ingenuity in Manchester is seeking a Senior Customer Success Manager - Operations to own a high-visibility client account across B2B/B2C fulfilment, NPI and commercial activity, coordinating client leadership with THG teams.

You will drive governance, reporting and escalations, translate client requirements into internal actions across warehouse operations, transport, IT/integrations, ISC and commercial, and partner with executives to deliver outcomes.