Strategic Customer Success Architect

Bytes Software Services; England; On-site; GBP 70,000 - 110,000; Full time

Job summary

Bytes is seeking a Customer Success Architect to translate technology strategy into measurable business outcomes. You’ll act as a trusted technical advisor, shaping roadmaps and aligning Microsoft investments with client goals.

In this role you’ll engage senior stakeholders, balance technical credibility with business priorities, and guide customers through Microsoft 365, Azure and related services to maximise value.

Qualifications

• 5+ years in a customer-facing role within an MSP/VAR or technology services environment.
• Strong knowledge of Microsoft Azure and Microsoft 365.
• Ability to translate business challenges into technology roadmaps.
• Excellent consultative and relationship-building skills.

Responsibilities

• Build trusted relationships with senior technical and business stakeholders.
• Create and own technical roadmaps across a portfolio of customers.
• Align technology strategy with customer goals and future plans.
• Provide strategic guidance across Microsoft 365, Azure and wider ecosystem.
• Identify opportunities to reduce technical risk, complexity and architectural debt.
• Bring together delivery, support, commercial and specialist teams around a single customer vision.
• Help customers realise greater value from their technology investments.
• Identify opportunities to enhance customer outcomes through additional services, solutions and strategic initiatives.

Skills

Azure

Microsoft 365

Stakeholder engagement

Roadmapping

Solution architecture

Technical consultancy

Tools

TOGAF

Azure Solutions Architect Expert

Job description

Bytes is seeking a Customer Success Architect to translate technology strategy into measurable business outcomes. You’ll act as a trusted technical advisor, shaping roadmaps and aligning Microsoft investments with client goals.

In this role you’ll engage senior stakeholders, balance technical credibility with business priorities, and guide customers through Microsoft 365, Azure and related services to maximise value.