End-to-End Logistics CX Specialist

maersk; Derby; On-site; GBP 30,000 - 46,000; Full time

Job summary

Maersk in Derby is seeking a Customer Experience Consultant to manage a portfolio of customers and coordinate end-to-end logistics. You will build trusted relationships, understand client requirements and translate them into reliable, commercially focused solutions across transport modes.

You will collaborate with international teams, monitor service performance and drive improvements, including digital self-service adoption.

Qualifications

• Experience in a customer-facing role within shipping, transport, logistics.
• Ability to manage multiple customer relationships and priorities.
• Familiarity with end-to-end logistics processes.

Responsibilities

• Act as the primary point of contact for customers and build strong, trusted relationships.
• Coordinate end-to-end shipments across multiple transport modes.
• Monitor service levels and drive timely resolution of issues.
• Collaborate with commercial, operations, and global service teams.
• Support customers in adopting digital self-service solutions.
• Identify opportunities to improve service delivery and automation.

Skills

Customer focus

Stakeholder management

Logistics operations

Relationship building

English communication

Job description

Maersk in Derby is seeking a Customer Experience Consultant to manage a portfolio of customers and coordinate end-to-end logistics. You will build trusted relationships, understand client requirements and translate them into reliable, commercially focused solutions across transport modes.

You will collaborate with international teams, monitor service performance and drive improvements, including digital self-service adoption.