Strategic CSM — Fintech & Payments (Remote)

Enfuce; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible, remote work

Stock option program

Healthcare benefits

Hybrid/remote work options

Pension

Job summary

Enfuce in the United Kingdom is seeking a Customer Success Manager to lead strategic relationships, drive account growth and act as a trusted commercial adviser for high-value clients. You will own strategic plans, align internal teams, and champion customer value across onboarding, delivery, product and finance functions to deliver measurable outcomes.

As a senior member of the team, you’ll mentor colleagues, contribute to best practices, and help shape how Enfuce serves, grows, and retains its

Qualifications

• 5+ years of experience in a Senior CSM, Key Account Manager, or similar client-facing role within payments/fintech.
• Proven success managing and growing high-value, complex enterprise accounts with multiple stakeholders.
• Strong commercial mindset with a track record of revenue growth through upsell and expansion.
• Experience engaging with C-level stakeholders in enterprise environments.
• Solid understanding of financial regulations and embedded finance products (BaaS/issuer).
• Data-driven decision maker with excellent communication and planning skills.
• Able to balance strategy with hands-on delivery in a fast-paced setting.
• Fluent English; additional European languages are a plus.

Responsibilities

• Develop and maintain trusted, long-term partnerships with key clients to drive revenue and mutual success.
• Act as the lead commercial advisor and primary contact for executive stakeholders.
• Drive expansion through upsell, cross-sell, and solution adoption opportunities.
• Lead quarterly/exec business reviews aligning KPIs, ROI, and future opportunities.
• Monitor customer health signals and mitigate risk via data-informed engagement.
• Collaborate cross-functionally with Sales, Product, Delivery, and Finance.
• Champion customer feedback to influence product and service enhancements.
• Support growth of the Customer Success function through process improvements.

Skills

Senior CSM

Relationship management

Enterprise accounts

Executive engagement

Data analysis

Job description

Enfuce in the United Kingdom is seeking a Customer Success Manager to lead strategic relationships, drive account growth and act as a trusted commercial adviser for high-value clients. You will own strategic plans, align internal teams, and champion customer value across onboarding, delivery, product and finance functions to deliver measurable outcomes.

As a senior member of the team, you’ll mentor colleagues, contribute to best practices, and help shape how Enfuce serves, grows, and retains its