UK Enterprise CSM – Growth & Retention

Strise; Greater London; On-site; GBP 70,000 - 120,000; Full time

Benefits offered by this job

Equity

Upsell commission

Lunch allowance

Job summary

Strise is seeking a UK-based Customer Success Manager to own end-to-end relationships with enterprise clients in banking and fintech. You will drive renewals and expansion, lead onboarding and adoption, and partner with sales, solutions engineers, and product teams to build the UK customer success function from the ground up.

You will sit across the table from Heads of Financial Crime, manage UK accounts, and own a piece of the UK NRR as you help Strise scale a global AI-driven

Qualifications

• 5+ years in customer-facing roles at a B2B software company with renewals or upsell responsibility.
• Experience selling to or supporting large financial institutions and navigating procurement/compliance.
• Track record of hitting targets in a high-growth software environment.
• Comfortable leading product discussions about API-based solutions.

Responsibilities

• Own the UK client portfolio end-to-end, building trust and anticipating customer needs.
• Drive expansion by managing upsell opportunities and contributing to NRR.
• Prevent churn and maintain healthy adoption and satisfaction metrics.
• Lead technical onboarding and solution ownership from kickoff to live deployments.
• Manage commercial mechanics, including renewals, procurement, and vendor due diligence.
• Be proactive in stakeholder management and shape the UK growth strategy.

Skills

Customer-facing sales

Account management

Target-driven

API knowledge

Public speaking

Job description

Strise is seeking a UK-based Customer Success Manager to own end-to-end relationships with enterprise clients in banking and fintech. You will drive renewals and expansion, lead onboarding and adoption, and partner with sales, solutions engineers, and product teams to build the UK customer success function from the ground up.

You will sit across the table from Heads of Financial Crime, manage UK accounts, and own a piece of the UK NRR as you help Strise scale a global AI-driven