Strategic CS Leader for Global Life Sciences Accounts

AlphaSense, Inc.

Greater London

Hybrid

GBP 90,000 - 130,000

Full time

7 days ago

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Job summary

AlphaSense is seeking a Senior Customer Success Manager in London to lead strategic, multi‑million dollar accounts within the Life Sciences sector. You will drive long‑term ROI through training, adoption, and executive-level engagement, with in‑person presence required for London‑area engagements.

You will influence cross‑functional teams, design multi‑quarter adoption roadmaps, and own high‑stakes on‑site programs, including Lunch & Learns, while accelerating product value and content alignment

Qualifications

4–6+ years of experience in Customer Success or Account Management with a strategic portfolio.
Willingness to travel ~20%
Experience with Life Sciences clients (Pharma/Biotech/Medical devices) is a plus
Ability to discuss data integrations, APIs, and AI-driven market intelligence
Strong communication skills and cross-functional collaboration

Responsibilities

Influence multiple business units and drive renewals and expansion at senior levels.
Design adoption roadmaps and align AlphaSense capabilities with client goals.
Lead onboarding, training, and best-practice adoption for new clients.
Host and lead technical conversations with stakeholders about MCPs, APIs, and LLMs.
Demonstrate executive presence in virtual and in-person settings to drive value realization.
Own on-site engagements and run customer trainings and Lunch & Learns.