Customer Success Manager - Drive Adoption & Value (London)

AlphaSense; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

AlphaSense, a leading AI-driven market intelligence platform, is seeking a Customer Success Manager in London. You will partner with Account Managers to optimize the customer journey, focusing on adoption, value delivery, and strong ROI from day one.

You will monitor usage, guide onboarding, and work across Sales and Product teams to ensure client satisfaction. You will be in our London office 1x per week, collaborating with cross-functional teams to drive renewals and upsell opportunities while

Qualifications

• 2-4+ years in Customer Success, Account Management, or client-facing SaaS role (financial data a plus)
• Proven ability to build relationships and influence stakeholders
• Comfortable using data to inform decisions and outcomes

Responsibilities

• Engage clients to drive platform adoption and value realization
• Monitor usage, adoption, and health of accounts; lead sessions to unblock adoption
• Guide onboarding and ongoing training, ensuring a solid foundation
• Partner with Sales and Account Management to support renewals and growth
• Leverage analytics and client feedback to strengthen ROI case for AlphaSense
• Advocate for the customer by sharing insights with Product, Support, and Sales teams

Skills

Relationship building

Data-driven

Communication

Cross-functional teamwork

Time management

Job description

AlphaSense, a leading AI-driven market intelligence platform, is seeking a Customer Success Manager in London. You will partner with Account Managers to optimize the customer journey, focusing on adoption, value delivery, and strong ROI from day one.

You will monitor usage, guide onboarding, and work across Sales and Product teams to ensure client satisfaction. You will be in our London office 1x per week, collaborating with cross-functional teams to drive renewals and upsell opportunities while