Enterprise Customer Success Manager

BetterCloud; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

AlphaSense is seeking a Customer Success Manager to ensure clients realise measurable outcomes from our platform. You will partner with Account Managers to optimise the customer journey, focusing on adoption, engagement, and value realization from day one.

You will monitor usage, train clients, and collaborate across Sales, Support, and Product teams to strengthen renewals and ROI for our customers.

Qualifications

• 2–4+ years in Customer Success, Account Management, or client-facing SaaS.
• Proven ability to build relationships and drive measurable outcomes.
• Strong data usage and organizational skills.
• Excellent cross-functional collaboration and communication.

Responsibilities

• Engage with end users through virtual and in-person meetings to drive platform adoption.
• Monitor usage, tailor adoption strategies, and support renewal-driven growth.
• Guide onboarding and ongoing training for new clients.
• Collaborate with Sales and Account Management to strengthen adoption.
• Leverage analytics to identify risks and demonstrate ROI.
• Advocate for customer needs with Sales, Support, and Product teams.

Skills

Customer Success

Account Management

Communication

Stakeholder Management

Job description

AlphaSense is seeking a Customer Success Manager to ensure clients realise measurable outcomes from our platform. You will partner with Account Managers to optimise the customer journey, focusing on adoption, engagement, and value realization from day one.

You will monitor usage, train clients, and collaborate across Sales, Support, and Product teams to strengthen renewals and ROI for our customers.