Strategic Contracts Manager, Facilities & Suppliers

DHL; Hatton; On-site; Confidential; Full time

Benefits offered by this job

Competitive salary + shift allowance

Free onsite parking

Pension (up to 6% company contribution

My DHL Rewards - discounts at 3,000+ 0

Private medical (after 12 months)

Spark -

Job summary

DHL Aviation UK is seeking an experienced Contracts Manager to manage supplier and commercial contracts across our facilities and service providers. You will ensure contractual compliance, performance, and risk management while delivering value and governance across our UK aviation network.

You will lead commercial negotiations, maintain contract documentation, and provide guidance to procurement and operations teams.

Qualifications

• Extensive FM/Facilities Management experience across multiple sites.
• Proven track record managing large outsourced contracts and supplier relationships.
• Strong negotiation and stakeholder management skills.
• Ability to manage budgets and significant third‑party spend.
• Full UK Driving Licence and willingness to travel between operational locations.

Responsibilities

• Manage the full contract lifecycle, from procurement and negotiation through to renewal or termination.
• Develop and maintain strong relationships with suppliers and internal stakeholders.
• Ensure contracts comply with company policies, legal obligations, and regulatory requirements.
• Monitor supplier performance against contractual KPIs and SLAs.
• Identify, manage, and mitigate contractual and commercial risks.
• Lead commercial negotiations to achieve the best outcomes for DHL.
• Provide contract and commercial guidance to procurement and operational teams.
• Maintain accurate contract documentation, reporting, and governance records.
• Drive continuous improvement within contract management processes.
• Support business projects requiring commercial, contractual, and supplier-management expertise.

Skills

FM experience

Supplier management

Stakeholder management

Negotiation skills

Budget management

Commercial awareness

Analytical skills

Driving licence

Travel

Education

IWFM qualification

FM degree

NEBOSH General Certificate

PRINCE2 certification

APM certification

CIPS qualification

Job description

DHL Aviation UK is seeking an experienced Contracts Manager to manage supplier and commercial contracts across our facilities and service providers. You will ensure contractual compliance, performance, and risk management while delivering value and governance across our UK aviation network.

You will lead commercial negotiations, maintain contract documentation, and provide guidance to procurement and operations teams.