Strategic Cloud Security Success Manager

Upwind Security, Inc.; Greater London; Presencial; GBP 75.000 - 110.000; Jornada completa

Descripción de la vacante

Upwind Security, Inc. is seeking a Customer Success Manager to own the strategic relationship with customers and drive value across the Upwind platform.

You will lead the post-sale journey from onboarding to renewal, ensuring clear ownership and smooth handoffs between teams. You will partner with TAMs and Sales to identify expansion opportunities, drive adoption of new capabilities, and align on executive-level objectives.

Formación

• 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity.
• Strong understanding of cloud security programs, modern security org structures, and value-driven success methodologies.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Proven track record of driving adoption, managing complex accounts, and leading cross-functional programs.
• Comfortable working in fast-paced environments and influencing both customer and internal priorities.

Responsabilidades

• Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
• Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
• Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
• Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
• Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities.
• Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
• Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
• Build strong relationships across executive, security, DevOps, and cloud leadership.
• Ensure customers achieve measurable outcomes by operationalising Upwind within their workflows and expanding usage over time.
• Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

Conocimientos

Customer success

Account management

SaaS security

Communication

Stakeholder management

Executive presentation

Cross-functional collaboration

Descripción del empleo

Upwind Security, Inc. is seeking a Customer Success Manager to own the strategic relationship with customers and drive value across the Upwind platform.

You will lead the post-sale journey from onboarding to renewal, ensuring clear ownership and smooth handoffs between teams. You will partner with TAMs and Sales to identify expansion opportunities, drive adoption of new capabilities, and align on executive-level objectives.