Strategic Cloud Security Customer Success Manager

Upwind Security, Inc.; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritise critical risks, providing precise insights and efficient cloud security management. We are seeking a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth across the Upwind platform.

In this role you will guide the post-sale journey from onboarding to renewal, work with Sales and TAMs to

Responsibilities

• Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
• Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
• Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
• Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
• Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities.
• Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
• Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
• Build strong relationships across executive, security, DevOps, and cloud leadership.
• Ensure customers achieve measurable outcomes by operationalising Upwind within their workflows and expanding usage over time.
• Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

Job description

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritise critical risks, providing precise insights and efficient cloud security management. We are seeking a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth across the Upwind platform.

In this role you will guide the post-sale journey from onboarding to renewal, work with Sales and TAMs to