Customer Success Manager

Upwind Security, Inc.; United Kingdom; À distance; GBP 60 000 - 90 000; Plein temps

Résumé du poste

Upwind Security, Inc. in the United Kingdom is seeking a Customer Success Manager to own strategic relationships, drive measurable business value, and ensure long-term retention and growth across the Upwind platform.

You will partner with customers to understand goals, map outcomes to cloud security capabilities, and lead post-sale programs from onboarding through renewal. In this role you will coordinate with Sales and TAMs to identify expansion opportunities, run Quarterly Business Reviews,

Qualifications

• 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity.
• Strong understanding of cloud security programs and value-driven success methodologies.
• Exceptional communication, stakeholder management, and executive presentation skills.

Responsabilités

• Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
• Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
• Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
• Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
• Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities.
• Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
• Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
• Build strong relationships across executive, security, DevOps, and cloud leadership.
• Ensure customers achieve measurable outcomes by operationalising Upwind within their workflows and expanding usage over time.
• Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

Description du poste

## Customer Success ManagerUnited Kingdom · Full-time#### About The Position**About The Position**Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritise critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritisation and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.We’re looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, you’ll focus on the customer’s outcomes, executive alignment, program management, renewal/expansion, and value realisation across the Upwind platform.**Responsibilities*** Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.* Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.* Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.* Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.* Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities.* Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.* Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.* Build strong relationships across executive, security, DevOps, and cloud leadership.* Ensure customers achieve measurable outcomes by operationalising Upwind within their workflows and expanding usage over time.* Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.#### Requirements* 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity.* Strong understanding of cloud security programs, modern security org structures, and value-driven success methodologies.* Exceptional communication, stakeholder management, and executive presentation skills.* Proven track record of driving adoption, managing complex accounts, and leading cross-functional programs.* Comfortable working in fast-paced environments and influencing both customer and internal priorities.* Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention.* Ability to connect technical capabilities to business impact, security outcomes, and ROI.#### Apply for this positionUpwind is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, citizenship status, or any other characteristic protected by applicable law. Applicants with disabilities may also request reasonable accommodation at any stage of the hiring process. For any of these requests please contact [e-mail].