Strategic Cloud Key Account Manager

Tantilium; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Job summary

Tantilium is seeking a seasoned Key Account Manager to manage a portfolio of strategic enterprise customers within Tantilium Cloud Runner. You will own the relationships, renewals and expansion, and work to ensure customers derive real value from the platform.

You will build relationships from platform engineers to procurement, run quarterly business reviews, and bring customer insights back to product and engineering to prioritise improvements while maintaining renewal velocity.

Qualifications

• Several years in enterprise account management, customer success or sales with technical buyers.
• Track record of retaining and growing large accounts with measurable results.
• Understanding of cloud infrastructure and DevOps to discuss with engineers.
• Experience negotiating renewals and multi-year agreements.
• Strong written and spoken communication for senior stakeholders.

Responsibilities

• Own the commercial relationship for a portfolio of strategic accounts, including renewals and expansion
• Build relationships beyond day-to-day contact, from platform engineers up to engineering leadership and procurement
• Agree success plans with each customer and run regular business reviews that track progress
• Spot risk early and act on it, such as falling usage or sponsor changes
• Bring customer feedback to product and engineering with context
• Keep forecasts and account notes in the CRM accurate

Skills

Enterprise account mgmt

Sales negotiation

Cloud & DevOps

Stakeholder communication

CRM (Salesforce/HubSpot)

Tools

Salesforce

HubSpot

Job description

Tantilium is seeking a seasoned Key Account Manager to manage a portfolio of strategic enterprise customers within Tantilium Cloud Runner. You will own the relationships, renewals and expansion, and work to ensure customers derive real value from the platform.

You will build relationships from platform engineers to procurement, run quarterly business reviews, and bring customer insights back to product and engineering to prioritise improvements while maintaining renewal velocity.