Strategic Accounts Director - Customer Success

KTek Resourcing; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Talantir is seeking a Customer Success Director for Strategic Accounts to lead and grow our most critical clients in the UK, working in a hybrid model across London or Birmingham. You will own executive relationships, drive adoption of cloud, automation, and digital workplace solutions, and orchestrate cross-functional teams to achieve measurable business outcomes.

The role requires deep experience in IT services, global accounts, and delivering value at scale, with travel across the UK as

Qualifications

• 12+ years in IT services account management or customer success.
• 5+ years managing strategic/global accounts.
• Experience with managed services, cloud, automation, and digital workplace solutions.
• Knowledge of offshore/nearshore delivery models.

Responsibilities

• Serve as the primary executive contact for strategic/global accounts.
• Develop and execute account plans aligned with client objectives and growth strategy.
• Ensure delivery excellence and proactive issue resolution.
• Drive adoption of cloud, automation, and digital workplace offerings.
• Identify upsell and cross-sell opportunities within existing accounts.
• Collaborate with sales and delivery teams to convert opportunities into revenue.
• Build relationships with client CXOs and key stakeholders.
• Conduct governance meetings and quarterly business reviews (QBRs).
• Track and communicate business outcomes realized through services.
• Maintain high Net Promoter Score (NPS) and customer satisfaction metrics.
• Anticipate and mitigate account risks; ensure SLA adherence.

Skills

Account management

Customer success

Strategic thinking

Relationship management

Executive communication

Negotiation

Global accounts

Managed services

Job description

Talantir is seeking a Customer Success Director for Strategic Accounts to lead and grow our most critical clients in the UK, working in a hybrid model across London or Birmingham. You will own executive relationships, drive adoption of cloud, automation, and digital workplace solutions, and orchestrate cross-functional teams to achieve measurable business outcomes.

The role requires deep experience in IT services, global accounts, and delivering value at scale, with travel across the UK as