Client Success Manager

Nimble Solutions; Chesterfield; Híbrido; GBP 38.000 - 60.000; Jornada completa

Descripción de la vacante

nimble Solutions is seeking a Client Success Manager to oversee a portfolio of healthcare accounts, ensuring service quality, profitability, and client satisfaction. You will liaise between clients and nimble Solutions, coordinating teams to deliver reliable revenue cycle management.

Ideal candidates have a strong background in physician revenue cycle management, clinician collaboration, and a proactive, independent work style.

Formación

• Solid background in physician revenue cycle management with 2+ years in accounts receivable, coding, or payer contracting.
• Proficient knowledge of third-party billing and claims processing procedures and regulatory environment.
• Experience using Practice Management and EMR systems for production and client reporting.
• Strong analytical and critical thinking skills; able to interpret data and communicate insights.
• Excellent communication, both verbal and written, with physicians and senior management.
• Ability to work independently and be proactive in resolving issues.
• Proven client relationship skills and ability to collaborate with medical staff and leadership.

Responsabilidades

• Serve as the primary contact for assigned clients and respond to inquiries promptly.
• Engage in regular client interactions via email, calls, and visits to ensure satisfaction.
• Coordinate with client service staff to prepare and present accurate deliverables.
• Identify potential problems in client performance and implement preventive plans.
• Ensure resources are available and used effectively to maximize account performance.
• Monitor billing, cash flow, and provide recommendations to improve productivity and profitability.
• Stay current on payment trends, coding changes, and payer requirements; adjust processes as needed.
• Generate standard and ad hoc client reports with actionable insights.

Conocimientos

Revenue cycle management

Accounts receivable

Coding

Payer contracting

ASC billing

Billing procedures

Practice management

EMR systems

Analytical thinking

Critical thinking

Communication skills

Independent work

Proactive

Client relationships

Physician relations

Senior management liaison

Descripción del empleo

Description

This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high-growth mode through acquisition with a laser focus on positive culture building!

Why work at nimble?

This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high-growth mode through acquisition with a laser focus on positive culture building!

Who we are!

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.

The Client Success Manager is responsible for the overall management, servicing, and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients. The Client Service Manager is responsible for organizing, managing, coordinating, and communicating activities of the account to invested parties. This role functions as an account executive and as the primary liaison between their assigned clients and nimble Solutions, and is responsible for coaching and developing team members in delivering quality client service.

What you'll be doing!

• Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries
• Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction
• Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables, ensuring their accuracy and overall quality
• Proactively identifies potential problems with client performance before they occur and develops and implements a plan to eliminate future occurrences
• Ensures that all appropriate resources are available and utilized effectively to maximize account performance
• Monitors, evaluates, and reports on billing effectiveness/cash flow, and makes recommendations to increase productivity and profitability
• Remains current on payment trends and coding, and payer requirement changes. Acts upon variances to explain, correct, or enact desired process improvements
• Generates client standard and ad hoc reports to clients, including commentary on the value nimble provides the client

Requirements

Who You Are:

• Solid background in all aspects of physician revenue cycle management. This should include at least two years in accounts receivable, coding, or payer contracting. ASC billing experience preferred
• Proficient knowledge of third-party billing and claims processing procedures. This should include a solid understanding of the current regulatory environment
• Experience using Practice Management and EMR systems as it relates to production and client reporting.
• Strong analytical and critical thinking skills
• Strong communication skills, verbal and written
• Ability to work with a high degree of independence; must be proactive
• Proven client relationship skills; must be able to work effectively with physicians and senior management

Key Competencies

Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.

Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit.

Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.

Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers marketing messaging and solutions that meet customer expectations.