Strategic Client Success Manager: Renewals & Growth

Evaluate Ltd; United Kingdom; Presencial; GBP 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave 25d

Volunteer days

Pension match 5%

Life Insurance

Income protection

Health benefits

Descripción de la vacante

Norstella is seeking a Strategic Client Success Manager to own the full commercial lifecycle for a book of existing customers in a fast-changing pharma marketplace. You will coordinate Sales, Product, Strategy and Legal, driving renewals, expansion, and adoption while leveraging AI to sharpen account plans and QBRs.

The role is individual contributor with revenue accountability and a strong emphasis on AI-enabled operations, governance, and strategic execution across multi-stakeholder contracts.

Formación

• 4-8 years in CS or Account Management.
• Proven track record carrying and hitting an individual quota, including closing and negotiating renewals and expansion across multi-stakeholder contracts.
• Commercially fluent in pricing, contract terms, redlines, and revenue math.
• Strong executive presence with ability to engage technical champions and C-suite.
• Experience selling complex product suites, ideally into pharma or life sciences.

Responsabilidades

• Lead and close renewals, including multi-year deals.
• Negotiate terms and contracts with procurement and legal.
• Build business cases for expansion with champions.
• Partner with Sales on account strategy, handoffs, and expansion plays.
• Run executive QBRs and maintain account plans monthly.
• Drive adoption and health across your book.
• Own onboarding for new customers in your portfolio.
• Identify at-risk accounts early and mitigate (Gainsight).
• Develop advocates and references from strong customers.
• Capture value delivered to support ROI conversations and renewal.
• Deliver accurate monthly renewal and expansion forecasts.
• Keep CRM, account plans and health data current.
• Run Gainsight as truth; CTAs closed on time.
• Drive alignment with Sales, Product, and Finance on accounts.
• Operate as a peer to CS/AM team; share what works.

Conocimientos

Quota ownership

Account management

Negotiation

Pricing & contracts

Executive presence

Pharma / life sciences domain

Descripción del empleo

Norstella is seeking a Strategic Client Success Manager to own the full commercial lifecycle for a book of existing customers in a fast-changing pharma marketplace. You will coordinate Sales, Product, Strategy and Legal, driving renewals, expansion, and adoption while leveraging AI to sharpen account plans and QBRs.

The role is individual contributor with revenue accountability and a strong emphasis on AI-enabled operations, governance, and strategic execution across multi-stakeholder contracts.