Strategic Client Success Manager

UPS Supply Chain Solutions, Inc.; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

UPS Healthcare Precision Logistics, Marken, is seeking a dedicated Service Manager to provide a high level of customer service through a central point of contact for service management and problem resolution. The role focuses on maintaining service standards and delivering consistent customer support.

You will build strong relationships with the customer, account management, and operations, coordinating cross-functional activities, handling special requests, and attending client meetings to

Responsibilities

• Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
• Develop excellent working relationships with Customer, Account Management team and Operational Functions, to influence the achievement and maintenance of service performance.
• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies, and procedures.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Working with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns.

Job description

UPS Healthcare Precision Logistics, Marken, is seeking a dedicated Service Manager to provide a high level of customer service through a central point of contact for service management and problem resolution. The role focuses on maintaining service standards and delivering consistent customer support.

You will build strong relationships with the customer, account management, and operations, coordinating cross-functional activities, handling special requests, and attending client meetings to