Client Relationship Manager

540 Marken Limited; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Marken UPS Healthcare Precision Logistics seeks a Service Management specialist to act as the central point of contact for customers, ensuring high-quality service and timely problem resolution. You will work across Customer, Account Management and Operations to align activities with customer requirements and Marken policies.

In this role you will address special requests, monitor shipment progress, and participate in periodic client meetings to discuss status and issues, building strong

Qualifications

• Excellent communication skills with the ability to influence others.
• Excellent problem solving and prioritization skills.

Responsibilities

• Provide a consistently high level of service to a customer through a dedicated central point of contact for Service Management.
• Manage interactions with Customer, Account Management, and Operational Functions to meet service performance.
• Work cross-functionally to ensure activities align with customer requirements and Marken guidelines.
• Handle special customer requests for enhanced service or monitoring of shipment progress.
• Attend client meetings to discuss program status and service issues and concerns.

Skills

Communication skills

Problem solving

Prioritization

Influence others

Job description

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Job Description

Company overview Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Main Purpose

To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.

Main Duties and Responsibilities

Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery. Develop excellent working relationships with Customer, Account Management team and Operational Functions, to influence the achievement and maintenance of service performance. Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies, and procedures. Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress. Working with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines. Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns. General Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken. The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions. Extensive contact with Customer Representatives. Extensive contact with local and regional Aviation and other relevant operational locations. Extensive contact with Operations/Logistics divisions. Participate in scheduled meetings to discuss services performance and concerns. Form working relationships and other an understanding of other department within the customer's organization. Complete and thorough understanding of Aviation/Airline Networks Excellent communication skills with the ability to influence others. Excellent problem solving and prioritization skills essential.

How we recruit

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

Employee Type

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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