Client Relationship Manager

UPS Supply Chain Solutions, Inc.; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

UPS Healthcare Precision Logistics, Marken, is seeking a dedicated Service Manager to provide a high level of customer service through a central point of contact for service management and problem resolution. The role focuses on maintaining service standards and delivering consistent customer support.

You will build strong relationships with the customer, account management, and operations, coordinating cross-functional activities, handling special requests, and attending client meetings to

Responsibilities

• Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
• Develop excellent working relationships with Customer, Account Management team and Operational Functions, to influence the achievement and maintenance of service performance.
• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies, and procedures.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Working with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns.

Job description

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Job Description

Company overview

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Main Purpose:

To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.

Main Duties and Responsibilities

• Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
• Develop excellent working relationships with Customer, Account Management team and Operational Functions, to influence the achievement and maintenance of service performance.
• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies, and procedures.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Working with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns.

General

• Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the Logistical requirements complexity that this places on Marken.
• The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
• Extensive contact with Customer Representatives.
• Extensive contact with local and regional Aviation and other relevant operational locations.
• Extensive contact with Operations/Logistics divisions.
• Participate in scheduled meetings to discuss services performance and concerns.
• Form working relationships and other an understanding of other department within the customer’s organization.
• Complete and thorough understanding of Aviation/Airline Networks
• Excellent communication skills with the ability to influence others.
• Excellent problem solving and prioritization skills essential.

How we recruit:UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.