Client Relationship Manager: Service Excellence & Growth

UPS Supply Chain Solutions, Inc.; City of Edinburgh; Presencial; GBP 55.000 - 75.000; Jornada completa

Descripción de la vacante

UPS Supply Chain Solutions, Inc. is seeking a Client Relationship Manager to provide a dedicated central point of contact for Service Management and issue resolution.

The role focuses on delivering high-quality service, improving customer experience, and driving program success across cross-functional teams. The position requires a Bachelor's degree, strong leadership, excellent communication, and the ability to translate skills into mentoring others while managing complex customer relationships

Formación

• Bachelor’s degree in a related field.
• Experience managing a Customer Service function.
• Understanding of Central Lab and Clinical Trial supplies industry desired.
• Ability to think strategically and to lead.
• Excellent written and verbal communication skills.
• Strong client-facing and communication skills.
• Excellent knowledge of management methods and techniques.
• Ability to translate your skills to other employees through training and mentoring.
• Advanced troubleshooting and multi-tasking skills.

Responsabilidades

• Improve customer service experience, create both engaged customers and employees; facilitate organic growth
• Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery
• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network guidelines, policies and procedures
• Establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Take ownership of customer issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Analyze statistics and compile accurate reports
• Keep ahead of industry developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities
• Improve customer service quality results by studying, evaluating, and re-designing processes

Conocimientos

Customer service leadership

Strategic thinking

Communication skills

Client-facing

Mentoring/train others

Educación

Bachelor's degree

Descripción del empleo

UPS Supply Chain Solutions, Inc. is seeking a Client Relationship Manager to provide a dedicated central point of contact for Service Management and issue resolution.

The role focuses on delivering high-quality service, improving customer experience, and driving program success across cross-functional teams. The position requires a Bachelor's degree, strong leadership, excellent communication, and the ability to translate skills into mentoring others while managing complex customer relationships