Strategic Client Services Lead for Key Accounts

Giant Group; Chelmsford; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

31 Days Holiday

Pension Scheme

Enhanced Maternity and Paternity Pay

Childcare Support

Referral Bonus

Birthday Leave

Volunteering Leave

Employee Assistance Program

Additional Holidays

Health Cash Plan

Giant Advantage

Soft Loans

Gym Membership

Training

Long Service Awards

Job summary

Giant Group in the United Kingdom is seeking a Client Services Manager to nurture relationships with strategic accounts, coordinate service delivery and be the first point of contact for client queries.

You will work closely with the Client Services Director and operational teams to ensure service commitments are met, resolve issues quickly and identify opportunities to grow our client base.

Qualifications

• At least two years’ experience in client services, account management or a similar client-facing role within recruitment, MSP or umbrella payroll.

Responsibilities

• Build and maintain trusted relationships with key client stakeholders.
• Manage client queries, escalations and complaints through to resolution.
• Prepare and lead regular formal client review meetings and support the day-to-day management of strategic accounts.
• Monitor service delivery against agreed SLAs and KPIs.
• Prepare client review packs, RAID logs, account plans and service reports.
• Work with operational teams to resolve complex client issues.
• Identify opportunities to increase headcount, revenue and the use of Giant’s services.
• Drive service and process improvements in line with contractual agreements.
• Keep clients informed about relevant legislative and service changes.
• Maintain clear communication between clients and internal departments.

Skills

Client relationship management

Account management

Communication skills

Escalation handling

Job description

Giant Group in the United Kingdom is seeking a Client Services Manager to nurture relationships with strategic accounts, coordinate service delivery and be the first point of contact for client queries.

You will work closely with the Client Services Director and operational teams to ensure service commitments are met, resolve issues quickly and identify opportunities to grow our client base.