Strategic Client Services Lead

Join; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working with 4pm Fridays

Dog friendly offices

Birthday charity donation and day off

Employee of the Quarter

Additional annual leave after 2 years

New Business commission scheme

Employee assistance scheme

Two UK offices with amenities

Regular team socials

Perk Box discounts

Pension scheme - salary sacrifice

Work from anywhere policy

Opportunity for international travel

Job summary

BLUE is a global B2B communications consultancy seeking a Client Services Manager in Greater London. You will lead day-to-day project delivery, align campaigns with client objectives, and act as the main liaison between clients and internal teams, ensuring high standards and strategic impact.

You will manage multi‑channel campaigns, oversee budgets and KPIs, support business development, and champion BLUE's values across the team.

Qualifications

• Experience managing multi-channel projects or campaigns in an agency environment.
• Strong commercial acumen and budget/profitability oversight.
• Excellent stakeholder management and capability briefing cross-functional teams.

Responsibilities

• Project management & delivery: main contact, multi‑channel campaigns, meet deadlines.
• Evaluation & reporting: track KPIs, time, budgets, and profitability.
• Briefing & traffic management: intake briefs, plan resources, coordinate reviews.
• Business development: identify opportunities within existing accounts and cross-sell.
• Culture & leadership: promote values, guide the team, participate in meetings.

Skills

Multi-channel project management

Client relationship management

Stakeholder management

Budgeting & profitability

Strategic thinking

Job description

BLUE is a global B2B communications consultancy seeking a Client Services Manager in Greater London. You will lead day-to-day project delivery, align campaigns with client objectives, and act as the main liaison between clients and internal teams, ensuring high standards and strategic impact.

You will manage multi‑channel campaigns, oversee budgets and KPIs, support business development, and champion BLUE's values across the team.