Strategic Key Account Manager - Global Service Growth

KNAPP AG; Chalgrove; On-site; GBP 55,000 - 75,000; Full time

Job summary

KNAPP UK is seeking a passionate, customer-focused Key Account Manager with a proven track record in expanding and retaining customer business through trusted relationships. You will manage resident site accounts and drive standardisation across KNAPP's UK sites.

Reporting to the Head of Operations, you will lead the growth of the customer service operation, negotiate contracts, and ensure customer satisfaction on a UK basis, with occasional national and international travel.

Qualifications

• HNC/HND or Degree qualified; Engineering.
• IOSH/NEBOSH Health & Safety qualification.
• Experience of working for an Automated Materials Handling company.
• Experience of managing large maintenance budgets.
• Strong customer service experience and management is a prerequisite.
• Experience of negotiating and compiling service contracts.
• Budget control experience.
• History of managing and developing customer accounts successfully.
• Knowledge of complex servicing concepts applied across subsidiaries.

Responsibilities

• Manage KNAPP UK Residential service contract customers including account management and budgetary control.
• Ensure Resident Support contracts are delivered via Site Managers and customer relationships are managed.
• Assist Head of Operations on new business ventures and troubleshoot with existing customers.
• Represent KNAPP customer service to internal and external audiences with focus on customer relationships.
• Lead growth and development of the customer service operation in line with the UK strategy.
• Define, develop and nurture KNAPP’s distinctive service brand.
• Strengthen service department finances through support, development, communications and promoting services.
• Negotiate service contract pricing when necessary.
• Develop opportunities for customers to capitalise on service and partnership growth.
• Grow long-term relationships and capitalize on opportunities.
• Monitor identification and development of strategic service accounts.
• Lead strategic service business development for customers.
• Communicate service information to line managers and Head of Operations & CS Director.
• Handle difficult personnel situations with discretion and HR consultation.
• Ensure service operations plans, policies and transition plans align with company goals.
• Maintain responsibility for UK customer satisfaction with service.
• Provide leadership in all aspects of the service sales cycle.

Skills

Key account management

Budgetary control

Customer service leadership

Relationship management

Contract negotiation

Continuous improvement

Travel readiness

Engineering mindset

Education

HNC/HND or Degree qualified; Engineering

IOSH/NEBOSH Health & Safety

Experience with Automated Materials Handling

Experience managing maintenance budgets

Job description

KNAPP UK is seeking a passionate, customer-focused Key Account Manager with a proven track record in expanding and retaining customer business through trusted relationships. You will manage resident site accounts and drive standardisation across KNAPP's UK sites.

Reporting to the Head of Operations, you will lead the growth of the customer service operation, negotiate contracts, and ensure customer satisfaction on a UK basis, with occasional national and international travel.