Strategic Client Relationship Lead

Aumni; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

J.P. Morgan Workplace Solutions is seeking a Client Relationship Manager to act as a trusted partner for a portfolio of clients. You will manage relationships with users and decision makers, drive revenue growth, and ensure customer and partner satisfaction.

You will collaborate with internal experts to help customers optimise their investment and grow value across accounts. You will work with implementations, operations and service desk teams to maximise the value of Workplace Solutions, and

Qualifications

• Share Plan Experience is essential.
• Experience in Relationship Management in global companies.
• Proactive by nature. Go above and beyond to serve as a trusted adviser for your customers.
• Exceptional personal, listening, written and verbal communication skills are a must.
• Proven track record of successfully building and nurturing multi-level client relationships.
• Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
• Ability to understand customer requirements, identify, up-sell and cross-sell opportunities.

Responsibilities

• Develop and maintain strong relationships with multiple clients as assigned.
• Build depth in relationship by initiating contact and developing a relationship with decision makers.
• Manage the post-sales relationship for strategically significant accounts.
• Serve as the primary client contact and advocate for day to day and escalated issues and requests.
• Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
• Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
• Keep up to date with industry information which could provide value to your clients or value internally.
• Build network of share plans advisors and experts in your region

Skills

Share Plan Experience

Relationship Management

Proactive by nature

Exceptional communication

Multi-level relationships

Leadership skills

Upsell and cross-sell

Job description

J.P. Morgan Workplace Solutions is seeking a Client Relationship Manager to act as a trusted partner for a portfolio of clients. You will manage relationships with users and decision makers, drive revenue growth, and ensure customer and partner satisfaction.

You will collaborate with internal experts to help customers optimise their investment and grow value across accounts. You will work with implementations, operations and service desk teams to maximise the value of Workplace Solutions, and