EMEA Institutional Client Experience Lead

JPMorgan Chase & Co.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

J.P. Morgan Asset & Wealth Management is seeking a Client Account Manager to deliver exceptional service to institutional clients across the EMEA region.

You will partner with Institutional Sales, Investment Specialists and Product teams to form a dedicated service team for each client. The role involves coordinating onboarding, managing client relationships, supporting product launches, and contributing to MIS/KPI reporting.

Qualifications

• Significant experience in asset management or wealth management with a client service or institutional client base.
• Strong business acumen and ability to communicate confidently with clients and internal stakeholders.
• Demonstrated ability to develop client relationships and understand client servicing needs.
• Experience coordinating onboarding, managing operational processes, and supporting digital distribution or technology platforms.
• Ability to work independently, manage multiple projects, and deliver results in a fast-paced environment.
• Excellent written and verbal English communication skills.

Responsibilities

• Coordinate onboarding and servicing for institutional clients and third parties in EMEA; field inquiries and ensure timely, accurate responses.
• Develop understanding of each client’s relationship with J.P. Morgan across global connections.
• Identify and drive improvements to client experience and operational efficiencies.
• Participate in client meetings and events to support relationship management and service delivery.
• Plan internal meetings, manage follow-up items, and ensure effective cross-team communication.
• Support creation and management of team policies, templates, and MIS/KPI data requirements.
• Build strong relationships with clients, internal partners, and third-party service providers.
• Assist in product launches and distribution strategies with legal, compliance, and product teams.

Skills

Asset management

Wealth management

Client service

Institutional clients

Relationship management

Onboarding coordination

Operational processes

English communication

Education

Bachelor’s degree

Investment Management Certificate

Job description

J.P. Morgan Asset & Wealth Management is seeking a Client Account Manager to deliver exceptional service to institutional clients across the EMEA region.

You will partner with Institutional Sales, Investment Specialists and Product teams to form a dedicated service team for each client. The role involves coordinating onboarding, managing client relationships, supporting product launches, and contributing to MIS/KPI reporting.