Strategic Client Partnerships Director

AND Digital Limited; Greater London; Hybrid; GBP 110,000 - 170,000; Full time

Benefits offered by this job

25 days holiday

Flexible working

Share scheme

Private medical

Pension scheme

Training budget

Team socials

Career development

Job summary

AND Digital is seeking a Client Service Director to lead strategic client relationships, develop growth plans and drive revenue across senior stakeholders including CIOs, CTOs and CEOs. You will shape account strategies, manage commercial performance and ensure sustainable, high-value partnerships across client portfolios.

Working with regional leadership and delivery teams, you will align AND's capabilities with client ambitions, expand our footprint, and lead cross-functional teams to deliver

Responsibilities

• Own and develop a portfolio of strategic client relationships, building trusted partnerships with key stakeholders at all levels of client organisations.
• Develop a deep understanding of each client's business, commercial priorities, organisational structure, challenges and strategic ambitions.
• Build strong relationships with senior decision-makers, including CIOs, CTOs and CEOs, becoming a trusted advisor and strategic partner.
• Proactively engage clients to understand their evolving needs, challenge their thinking and identify ways AND can deliver greater value.
• Establish strong communication and engagement plans, ensuring clients feel connected, supported and confident in their relationship with AND.
• Act as the senior point of contact and trusted escalation for clients, resolving challenges and ensuring positive outcomes.
• Build long-term, sustainable and mutually beneficial partnerships that strengthen AND's position and increase our impact within client organisations.
• Take ownership of account growth, developing and executing strategic account plans that identify opportunities to deepen relationships, expand AND's footprint and increase revenue.
• Proactively identify opportunities to introduce additional AND capabilities, services and expertise in response to client needs and business challenges.
• Understand the wider client organisation, identifying new stakeholders, departments and business areas where AND can add value.
• Shape and develop growth opportunities with clients, working collaboratively with internal teams to create compelling propositions and solutions.
• Lead account planning and growth conversations, ensuring there is a clear understanding of future opportunities, priorities and commercial objectives.
• Develop a strong understanding of the client's technology and transformation roadmap, ensuring AND is well positioned to support future initiatives.
• Identify opportunities to strengthen existing relationships and build new connections within current client organisations.
• Take accountability for the commercial health and performance of your client portfolio, ensuring accounts remain profitable, sustainable and commercially successful.
• Maintain strong oversight of account revenue, forecasting, utilisation and commercial performance.
• Proactively identify and minimise revenue leakage, manage commercial risk and ensure contractual commitments are understood and met.
• Support the creation, negotiation and management of Statements of Work (SOWs), with a thorough understanding of contract terms, commercial obligations and risks.
• Balance client satisfaction and value with AND's commercial objectives, ensuring engagements deliver sustainable outcomes for both organisations.
• Work closely with delivery and finance teams to maintain accurate commercial reporting, identify risks and address performance challenges.
• Identify opportunities to improve the overall value and profitability of existing client relationships.
• Work collaboratively with delivery leaders and teams to ensure clients receive an excellent experience and consistently recognise the value AND brings to their organisation.
• Build strong relationships with delivery teams, ensuring alignment between client expectations, engagement objectives and delivery outcomes.
• Take an active interest in the overall health of client engagements, proactively identifying opportunities to improve client satisfaction, strengthen relationships and drive positive NPS.
• Work alongside delivery teams to identify and address potential client challenges, resolving issues early and maintaining client confidence.
• Maintain oversight of commercial risks across client engagements, working with delivery and commercial teams to identify and mitigate risks, protect revenue and ensure sustainable account performance.
• Ensure client feedback is understood and acted upon, using insights to strengthen relationships, improve the client experience and identify opportunities for further growth.
• Work as a key member of the regional leadership team, contributing to AND's wider commercial strategy and client growth ambitions.
• Collaborate across the business to bring together the right expertise, capabilities and people to maximise opportunities within existing accounts.
• Clearly communicate AND's mission, values and proposition, connecting our clients' ambitions with our ANDis' goals.
• Build strong internal relationships and foster a collaborative approach to developing and growing client partnerships.
• Provide clear direction and support to client-facing teams, helping them understand client objectives and the role they play in delivering successful partnerships.
• Work autonomously, demonstrating initiative and sound judgement while contributing positively to a dynamic, collaborative team environment.

Job description

AND Digital is seeking a Client Service Director to lead strategic client relationships, develop growth plans and drive revenue across senior stakeholders including CIOs, CTOs and CEOs. You will shape account strategies, manage commercial performance and ensure sustainable, high-value partnerships across client portfolios.

Working with regional leadership and delivery teams, you will align AND's capabilities with client ambitions, expand our footprint, and lead cross-functional teams to deliver