Strategic Client Partner - Digital Marketing

Rakuten Advertising; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Rakuten Advertising in London seeks a Client Relationship Manager to oversee a portfolio of brands. You will serve as the primary liaison, ensuring proactive communication and delivering exceptional service across the delivery lifecycle.

You will collaborate with US/AUS/EMEA teams, translate client needs into actionable plans, analyze feedback, and help grow revenue through trusted partnerships.

Qualifications

• 2-4 years of relevant work experience in digital marketing or client services.
• Bachelor's Degree is required; master's preferred.
• Strong written and verbal English; French language skills advantageous.
• Proficient with Excel and PowerPoint; able to translate client needs into specs.

Responsibilities

• Coordinate complex client interactions with timely responses.
• Analyze client feedback to identify trends and improvement areas.
• Develop client engagement plans aligned with business objectives.
• Maintain client satisfaction through proactive communication.
• Document interactions in CRM systems accurately.

Skills

Client service

English fluency

French language

Negotiation

Cross-functional collaboration

Education

Bachelor's Degree

Master's Degree Preferred

Tools

Microsoft Excel

PowerPoint

Job description

Rakuten Advertising in London seeks a Client Relationship Manager to oversee a portfolio of brands. You will serve as the primary liaison, ensuring proactive communication and delivering exceptional service across the delivery lifecycle.

You will collaborate with US/AUS/EMEA teams, translate client needs into actionable plans, analyze feedback, and help grow revenue through trusted partnerships.