Senior Account Manager — Growth & Client Relationships

Rakuten Advertising; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

Rakuten Advertising is seeking a Senior Account Manager to strategically oversee and grow client programs while mentoring junior staff. You will drive revenue growth, ensure client retention, and participate in new business development. Strong communication and independent management of complex client needs are essential.

You will manage an assigned portfolio, maintain proactive client communications, and align with internal teams to deliver high-quality services and outcomes.

Qualifications

• 6+ years of digital marketing experience including client service.
• BA degree in a Marketing field preferred.
• Competent in Microsoft Office programmes - particularly Excel and PowerPoint.
• Experience in strong client relationships, reinforced by building trust, advising and upselling.

Responsibilities

• Oversee client programs and develop execution plans for accounts.
• Lead weekly internal meetings with client teams and monitor program health.
• Build relationships at all levels of the client organization and drive revenue growth.
• Set and exceed aggressive revenue goals with authority and strategic input.
• Collaborate with cross-functional teams to ensure delivery and client satisfaction.

Skills

Digital marketing

Client service

Relationship management

Negotiation

Communication

English fluency

Education

Bachelor's Degree (Marketing)

Tools

Excel

PowerPoint

Job description

Rakuten Advertising is seeking a Senior Account Manager to strategically oversee and grow client programs while mentoring junior staff. You will drive revenue growth, ensure client retention, and participate in new business development. Strong communication and independent management of complex client needs are essential.

You will manage an assigned portfolio, maintain proactive client communications, and align with internal teams to deliver high-quality services and outcomes.