Account Manager

Rakuten Americas; Greater London; Hybrid; GBP 40,000 - 66,000; Full time

Job summary

Rakuten Advertising is seeking a client relationship manager to oversee a portfolio of clients, ensuring proactive communication and high satisfaction levels. You will coordinate complex client interactions, analyze feedback, and drive engagement plans aligned with business goals.

The role requires 3+ years in digital marketing with strong presentation skills, Excel and PowerPoint proficiency, and excellent English communication. Collaboration across US/AUS/EMEA teams is essential.

Qualifications

• 3+ years of digital marketing experience including client service.
• Strong presentation and deck creation skills with storytelling and data visuals.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Excellent written and verbal communication; fluent in English.

Responsibilities

• Manage a portfolio of clients and ensure proactive communication throughout service engagements.
• Coordinate client interactions, analyze feedback and data to inform decisions and improvements.
• Develop client engagement plans tailored to needs and business objectives; document outcomes in CRM.
• Collaborate with internal teams across territories to identify partnership opportunities and drive revenue.

Skills

Client service

Excel

PowerPoint

Communication

English

Education

Bachelor's Degree

Tools

CRM systems

Job description

Job Description: Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community. Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty. In this role, you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall management of client relationships.

Key Responsibilities

• Coordinates somewhat complex client interactions, ensuring timely responses and resolution of moderately challenging requests or issues.
• Analyzes somewhat complex client feedback and data to identify trends, opportunities, and areas for improvement, informing strategic decisions.
• Develops somewhat complex client engagement plans, tailoring approaches to meet specific client needs and align with business objectives.
• Implements client management best practices and processes to enhance satisfaction and streamline workflows.
• Identifies opportunities to strengthen client relationships through proactive communication and value-added solutions.
• Communicates key insights, updates, and recommendations to internal stakeholders, facilitating alignment and collaboration.
• Evaluates the effectiveness of client relationship strategies, recommending adjustments to improve outcomes.
• Documents client interactions and outcomes in CRM systems, ensuring accurate and up-to-date records for reference and reporting.
• Recommends process improvements or tools to support client relationship management initiatives and enhance team productivity.

Client management

• Managing a portfolio of clients
• Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support tickets
• Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information

Collaboration

• Work closely with US/AUS/EMEA internal counterparts to lead affiliate initiatives across territories
• Work closely with publisher services to identify partnership opportunities to grow our business
• Working closely with Analytics’ team to help interpret data and build more effective strategies

Qualifications

• Technical 3+ years of digital marketing experience including client service (agency, client or consulting)
• Presentation and deck creation skills, with a focus on storytelling and visual data representation
• Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
• Communication Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications
• Excellent written and verbal communication Fluent in English

Minimum Requirements: 2-4 years relevant work experience Required Bachelor's Degree Required #LI-CW1

Five Principles for Success

• Always improve, Always Advance - Only be satisfied with complete success - Kaizen
• Passionately Professional - Take an uncompromising approach to your work and be determined to the best
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
• Rakuten Advertising delivers performance-driven, brand-driven, and people-driven ad solutions that help the world’s top brands connect with unique, highly engaged audiences – from first impression to final sale. Backed by industry-leading technology, global media properties and the largest, high-quality partner network, Rakuten Advertising taps into decades of data and experience to develop the strategies and ad experiences that will drive engagement, sales loyalty, and beyond.

A leader in the industry since its beginnings, Rakuten Advertising is a division of Rakuten Group, Inc. (4755: TOKYO), one of the world’s leading internet service companies. The company is headquartered in San Mateo, California, with offices throughout EMEA, APAC, LATAM, and North America. Learn more at RakutenAdvertising.com http://RakutenAdvertising.com. Aetna Transparency in Coverage: Machine-Readable Files | Rakuten