Senior Account Manager: Growth & Strategy

Rakuten Americas; City Of London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Rakuten Advertising in London seeks a Senior Account Manager to oversee and grow a portfolio of client programs, driving revenue growth and retention while mentoring junior teammates.

You will develop execution plans, leverage data-driven insights, and act as a subject matter expert for Rakuten's proprietary systems, ensuring consistent delivery and high client satisfaction. Strong collaboration with cross-functional teams will be essential for success.

Qualifications

• 5–7+ years in digital marketing or client service roles.
• Experience building trusted relationships, advising, and upselling.
• Strong written and verbal communication in English.

Responsibilities

• Oversee and grow client programs, driving revenue and retention.
• Mentor junior team members and develop execution plans.
• Act as subject matter expert for Rakuten Marketing's systems and processes.
• Lead data analyses to uncover insights and inform strategy.
• Maintain proactive client communications and ensure satisfaction.

Skills

Digital marketing experience

Client service

Excel

PowerPoint

Communication

Negotiation

Fluent English

Education

BA degree in Marketing

Master’s degree preferred

Tools

Excel

PowerPoint

Job description

Rakuten Advertising in London seeks a Senior Account Manager to oversee and grow a portfolio of client programs, driving revenue growth and retention while mentoring junior teammates.

You will develop execution plans, leverage data-driven insights, and act as a subject matter expert for Rakuten's proprietary systems, ensuring consistent delivery and high client satisfaction. Strong collaboration with cross-functional teams will be essential for success.