Strategic Client Operations Lead

Knight Frank

Greater London

On-site

GBP 65,000 - 90,000

Full time

4 days ago

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Job summary

Knight Frank is seeking a Client Operations Manager to join our Commercial Business Development team on an 18-month fixed term contract. This role focuses on turning priorities into practical plans, scalable processes and measurable outcomes.

You’ll work with the Head of Business Development to drive operational effectiveness and embed best practice across the function. You will translate strategies into actionable plans, lead cross-functional initiatives, and deliver value in a fast-moving

Qualifications

Experience delivering business improvement programmes and operational change.
Strong understanding of governance, process improvement and organisational effectiveness.
Commercial awareness with exposure to budgeting, performance management and business planning.
Advanced Excel and PowerPoint skills.
Confidence working with business systems, CRM platforms and emerging AI tools.

Responsibilities

Driving business improvement initiatives from concept through to implementation.
Enhancing processes, governance and operating models.
Developing performance reporting and ROI measurement frameworks.
Supporting strategic client development initiatives.
Using commercial data and insight to inform decision making.
Building stakeholder engagement and driving adoption of new ways of working.
Championing continuous improvement across the Business Development function.