Client Operations & Strategy Lead

Knight Frank; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Knight Frank is seeking a Client Operations Manager on a fixed-term 18-month contract within the Commercial Business Development team. The role focuses on turning strategy into actionable plans, improving operational effectiveness and delivering measurable business outcomes.

You’ll partner with senior stakeholders to translate priorities into scalable processes, embed best practices, and drive adoption of new ways of working in a fast-paced professional services environment.

Qualifications

• Experience delivering business improvement programmes and operational change.
• Strong governance, process improvement and organisational effectiveness knowledge.
• Commercial awareness with budgeting, performance management and business planning.

Responsibilities

• Lead and embed operational improvements across the Business Development function.
• Develop scalable processes, governance and operating models.
• Create performance reporting and ROI measurement frameworks.
• Drive strategic client development initiatives and stakeholder engagement.

Skills

Business operations

Programme management

Stakeholder management

Data-driven decision-making

Autonomy and ownership

Tools

Advanced Excel

PowerPoint

CRM platforms

AI tools

Job description

Knight Frank is seeking a Client Operations Manager on a fixed-term 18-month contract within the Commercial Business Development team. The role focuses on turning strategy into actionable plans, improving operational effectiveness and delivering measurable business outcomes.

You’ll partner with senior stakeholders to translate priorities into scalable processes, embed best practices, and drive adoption of new ways of working in a fast-paced professional services environment.