Client Operations Manager: Strategy & Performance

Knight Frank Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Knight Frank is seeking a Client Operations Manager to join the Commercial Business Development team on an 18‑month fixed term contract. This role will translate strategic priorities into practical plans, scalable processes and measurable outcomes, working closely with the Head of Business Development and senior stakeholders.

The successful candidate will drive cross‑functional improvements, embedding best practice and delivering value across the business in a fast-moving professional services

Qualifications

• Experience delivering business improvement programmes and operational change.
• Strong governance, process improvement and organisational effectiveness.
• Commercial awareness with budgeting, performance management and business planning.
• Advanced Excel and PowerPoint skills.
• Confidence working with business systems and CRM platforms.

Responsibilities

• Drive business improvement initiatives from concept through to implementation.
• Enhance governance, processes and operating models across the function.
• Develop performance reporting and ROI measurement frameworks.
• Support strategic client development initiatives.
• Use commercial data and insight to inform decision making.
• Build stakeholder engagement and drive adoption of new ways of working.
• Champion continuous improvement across the Business Development function.

Skills

Advanced Excel

PowerPoint

CRM systems

Stakeholder management

Tools

CRM platforms

BI tools

Job description

Knight Frank is seeking a Client Operations Manager to join the Commercial Business Development team on an 18‑month fixed term contract. This role will translate strategic priorities into practical plans, scalable processes and measurable outcomes, working closely with the Head of Business Development and senior stakeholders.

The successful candidate will drive cross‑functional improvements, embedding best practice and delivering value across the business in a fast-moving professional services